Morty review StaffNov. 19, 2020

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In a Nutshell

Morty is an online mortgage broker and personalized service for home buyers. With Morty, home buyers can find low rates from a trusted and verified network of lenders.


  • Competitive rates from network of lenders
  • Online resources
  • Free loan consultation


  • Only available in 31 states
  • Strict credit report requirements

Morty at a Glance

Loan types:Purchase
Featured Loans:Fixed, ARM
Repayment terms:15 or 30 years
Suitable for:First-time home buyers


Morty is a licensed mortgage broker, but it is also much more than that. According to Morty, its mission is to empower first-time home buyers to confidently secure and finance their home purchase online. It accompanies its users through virtually the entire process, making an offer on a home, securing the most suitable rates from lenders, and locking and closing the loan.

Suitable For?

Morty mostly works with first-time buyers purchasing a primary residence, however, it does work with people who are onto their second or third home purchase as well. First-time buyers face unique challenges, and Morty has produced an all-round package that can help users navigate these challenges.

Types of Loans/Products

Morty only supports conventional home loans. It doesn’t offer FHA loans, mortgage refinancing, home equity loans, renovation loans, or any other products. In addition to brokering conventional home loans, it offers the following features.

  • Pre-approval: Provide details on your property, down payment, income, and credit score. If you meet Morty’s eligibility criteria, a pre-approval certificate will be made available for you to download.
  • Browse rates: View and compare daily rates from Morty’s network of verified home lenders in the one place. Choose the loan that fits your needs.
  • Free loan consultation: Morty’s team of licensed mortgage professionals are available for free phone consultations. You can ask them any questions you might have about the mortgage application process.
  • Lock and close your loan: Morty is a broker, meaning you never have to deal directly with your lender. Upload all your documents directly within your Morty profile. Morty’s agents will coordinate with your chosen lender to close your loan.

The Application Process

Morty enables home buyers to get pre-approved, compare mortgages, and close a mortgage from the one platform. Overall, the time from pre-qualification appears to be close to the average for a mortgage broker. Of course, processing times can vary based on your own profile and requirements.

To use Morty, you must meet the following requirements:

  • Purchasing in one of the 31 states (plus DC) where Morty is currently licensed.
  • On credit report, maximum of one 30-day overdue payment.
  • Proof of steady and predictable income, including 2 years’ worth of receipts for any base salary, wages, commissions, tips, and bonuses. Morty doesn’t support inclusion of self-employment income.
  • Proof of assets that you will use to pay the down payment and closing costs. Morty accepts the following sources of funds: checking accounts, savings accounts, cash balances from investment accounts, gift funds, seller credits, and money already paid.

Help & Support

Morty has only been around since 2017 but it has already made a splash with customers. Judging by the Zillow customer reviews, users like Morty for the ease of use and hands-on attention from its loan agents. Morty offers all users ongoing consultations from a dedicated agent as part of using its service. To speak to an agent, use the live chat button on the Morty website or apply for pre-approval and wait for them to call you back. Waiting times are typically 5 minutes or less during business hours.

How This Company Compares

Morty beats most other competitors for lowest APR. The catch is that it has much stricter requirements than most other mortgage brokers and lenders. At a minimum, Morty only accepts first-time home buyers purchasing a primary residence with a credit score of at least 680. It’s tough to get accepted by Morty, but if you manage to break into the exclusive club, you’re in luck.


Morty offers something that is hard to find in the mortgage lending industry: a hands-on service that caters to a specific group of mortgage buyers. If you’re in the market for your first home, have great credit, and live in one of the 31 states in which Morty operates, this service is highly recommended. Morty helps users through every step of their mortgage application, making the process far less painful than it can be when going it alone.


Is Morty a direct lender? No. As a broker, Morty works with a network of lenders on behalf of home buyers. Morty helps arrange the loan, but the lender underwrites it.

Why isn’t Morty available in every state? Each state has unique licensing procedures. Morty is working on expanding to all 50 states in the future. 

What types of properties are supported by Morty? Morty only accepts first-time buyers purchasing a primary residence. These include single-family homes, both unattached and attached; and homes with 1 to 4 units, provided at least 1 unit is used as the borrower’s primary residence.

What does Morty mean by first-time home buyer? This is anyone who has never had an ownership interest, be it jointly or solely, in a residential property before.

Physical Address

Morty, Inc.

180 Varick Street, Suite 816 

New York, NY 10014

Visit Morty

Morty customer testimonials

ExcellentReviews 49
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  • author
    2 days ago
    The Morty team was great to work with

    The Morty team was great to work with. Especially, I want to express my gratitude to Derek, who gave me emotional support when our mortgage process faced some issues. The Morty gave me a fantastic rate, and we were able to close in 30 days even though we had some problem during the process. They are easy to communicate with. you can get an answer in 5 min or so. I really recommend Morty to anyone who look to purchase a home!


  • author
    Mei-Li Lin
    Nov 18, 2020
    poor customer service + high fee

    Purchasing a home is very stressful. The lack of customer service and the high origination fee from Morty Mortgage add another layer of frustration. Will not use this service again. They require many more documents and there is absolutely no saving.


  • author
    Michael Carey
    Nov 05, 2020
    Smooth, Honest and Transparent

    Smooth, easy, straightforward and transparent; Wading through the mortgage process with multiple vendors, I was instantly enamored with Morty and its online platform. Within moments I was given clear and understandable options with the ability to request a rate lock - all other options that were being pursued became instantly irrelevant. After dealing with the intentional vagueness and opacity of other companies the ease and honest transparency made me an evangelist for Morty. For highly qualified buyers this is the way to go. Ian, Keegan and Jack are appreciated.


  • author
    Bill Lee
    Oct 28, 2020
    Outstanding Team!

    The Morty team was great to work with during my recent "out of state" home purchase. At the outset of the process, they helped me to zero in on a combination of rate and points/lender credits that saved me significant $ at closing. Their process is easy to follow. It keeps all requirements on a timeline to move you to closing, so you know where you stand at all times and you know what you need to provide to keep on track. Morty assigned a team of individuals, each with a specific role to play to go through the entire process. They were very responsive to any and all questions I had. Through most of the process, communication was through e-mail and their internal messaging system. I didn't actually speak to anyone on the team until the week before closing; even then, I initiated the call. My situation was a bit complicated, but the Morty team handled everything in stride and in a very friendly and professional manner. I have secured a number of mortgages over my lifetime, all with a very traditional approach with a local lender. In my opinion, the Morty process was better! I knew where I stood with the transaction all the time. Again, this was a great experience! If you need a mortgage, Morty is your team!


  • author
    Oct 28, 2020
    Beat all my expectations by a mile!

    Went into the mortgage process blind and open to any and all possibilities. Through Lending Tree I was assigned the Morty team and couldn't have been happier! The Morty team was communicative and the website was highly intuitive and allowed me to track every step in the process. Oh, the interest rate couldn't be beat! Highly recommend these guys A++