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Quicken Loans Review

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Reviews 17,964

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Ashley Eneriz
Ashley Eneriz
Jan. 21, 20214 min read

Quicken Loans summary

Having helped over 2 million families finance their homes, Quicken Loans is America’s largest mortgage lender. Quicken has a brick and mortgage stability with all of the online perks — 98% of the lender’s home loans are originated through its Rocket Mortgage digital platform. With Rocket Mortgage by Quicken Loans, you can start your mortgage application and lock in a rate just by answering a few basic questions about your goals.

Pros

  • Ranked #1 in customer satisfaction by J.D Power
  • A range of terms and loan types
  • Easy online application process

Cons

  • No HELOCs or home equity loans
  • 620 minimum credit score for most loans
Quicken Loansat a glance
4.8

Editorial score

Customer Service and Support

Award winning customer service

5.0

Variety of Loan Types

Purchase, Refinance Home Equity, VA

5.0

Variety of Products

8-30 years, 5/1 or 7/1 ARM

5.0

Online Experience

Wide range of educational resources

4.0

Geographical Availability

Available in all 50 states

5.0

Quicken Loans at a Glance 


Direct lender or marketplace?

Direct

Loan types: Purchase, refinance
Featured Loan:     Conventional, jumbo, FHA, VA
Repayment terms: 

8-30 years, 5/1 or 7/1 ARM

Minimum Down Payment: 3% for conventional
Minimum Credit Score:     620+ for most loans
Suitable for:  Flexible borrowing options and repayment terms

Quicken Loans Quicken Loans View Rates

Overview

Quicken offers a wide selection of loans for purchase or refinance. These include conventional, FHA and VA loans, as well as its unique YOURgage flexible loan option (more on that below).

For those anxious about buying or refinancing a home, Quicken Loans makes the experience easier and customized to your needs. Quicken has loans to suit all kinds of specific situations, such as low credit, low-equity refinancing, and very large loan amounts. 

Borrowers can quickly see how much of a home loan they qualify for before they start the search, or if they feel uncomfortable online, they can also connect with a Home Loan expert on the phone. 

For 11 years in a row, Quicken Loans has been ranked #1 in customer satisfaction by J.D Power.

Suitable For?

Quicken Loans is a good choice for many borrowers, including those securing a conventional home loan and those using VA or FHA loans to fund their purchase. Along with traditional loans, Quicken Loans also has a mortgage program called YOURgage which offers borrowers fixed rates between 8and 29 years. 

Types of Loans/Products

Whether you are purchasing a home or refinancing your dream home, Quicken Loans has several loan options available. 

Popular purchase options include:

  • Adjustable-Rate Mortgage (ARM): Choose a conforming rate with as little as 5% down. 
  • FHA Loan: Borrowers can secure a 15-,25-, or 30-year FHA loan with as little as 3.5% and a 580 FICO score. To qualify, individuals must also have funds to cover the upfront mortgage insurance premium and a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • 15-or 30-Year Fixed Loan: Both loans require a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • YOURgage: YOURgage is available for any buyer who meets the financial requirements. This customized loan requires a minimum 620 credit score, 3% down payment, a debt-to-income level lower than 50% and 2-6% for closing costs. 
  • Jumbo Loan: For home loans from $548,250 to $2,000,000, borrowers can opt for a jumbo loan. To qualify, borrowers must put at least 20% down. 
  • VA Loans: This is a no-down-payment loan for qualified veterans, service members and their spouses. The minimum FICO score to qualify is 620 and a debt-to-income level lower than 60%. 


Refinance options include:

  • Conventional Refinance
  • Cashout Refinance
  • FHA Streamline: If you already have an FHA loan and want to refinance, Quicken Loans makes the process easy to lock-in a better rate.

The Application Process

The application process for a new home loan or home refinance is quick and easy. Interested borrowers can start the application process to see the rate and loan terms they would qualify for without having to commit if they change their mind. 

Here’s what to expect from the application process:

  • Enter basic info: Share with Quicken Loans your desired loan type, home type, credit profile, zip code, home or refinance financial information, personal information and job and home history. 
  • Expect a soft credit pull: After you enter all of your information, Quicken Loans will do a soft credit pull to show you what type of rates and loans you prequalify for. 
  • Choose your loan: If you are ready to choose your purchase or refinance loan, you will then be able to upload all of your financial documents and work with an underwriter to complete the loan. You will also be able to contact the individual working on your loan via phone or email if you have any questions. 

Rates and Fees

Home loans can include many fees. These fees are typical for every lender, not just for Quicken Loans. Here are a few fees to expect:

  • Downpayment: A VA loan requires 0% down, but other loans require at least 3-3.5% down. 
  • Appraisal and Home Inspection Costs: These are both important to have during the home buying process and will typically cost an additional $800-$1,000, depending on your area. 
  • Closing costs: Expect to pay 2-6% of your home’s value as closing costs. 
  • Private Mortgage Insurance (PMI): For loans with less than a 20% downpayment, borrowers will have to pay an additional .05%-1% of their home value for PMI each year. 


Quicken Loans Quicken Loans View Rates

Help & Support

Quicken Loans contact page offers many options to get in touch with customer service, including Spanish-speaking support and out of country support. The two most popular forms of support include:

Online Chat available:

  • Monday – Friday, 7:00 AM – 12:00 midnight ET
  • Saturday – Sunday, 9:00 AM– 12:00 midnight ET


Call 1-(800) 251-9080 during the following hours:

  • Monday – Friday, 8:00 AM – 10:00 PM ET
  • Saturday, 9:00 AM – 8:00 PM ET
  • Sunday, 10:00 AM– 7:00 PMET

FAQ

What’s The Difference Between Being Prequalified And Preapproved?

While lenders might use these terms interchangeably, they mean two different things. In a typical prequalification, a lender may or may not pull your credit to get an idea of what loans you qualify for. In a proper pre approval, a lender will pull your credit. They’ll also ask you for documentation like bank statements, pay stubs and W-2s so they know exactly what the top end of your budget would be based on an assumed interest rate. 

How Long Should I Own My Home Before Refinancing?

In most cases, you'll need to be in your current home for at least a year before getting a significant financial benefit from refinancing.

How Long Does It Take to Close on a House?

The time it takes to close on a house, and get your mortgage loan application approved, usually runs anywhere from 30 – 50 days. Signing the paperwork on closing day can take up to an hour or more depending on whether there are any problems. A problem-free closing day, though, can last less than an hour.

Address 

Quicken Loans has several offices in popular cities, including:

Detroit: 

1050 Woodward Ave., 

Detroit, MI 48226

Phoenix:

1 North Central Avenue,

 Phoenix, AZ 85004 

Cleveland: 

100 Public Square, 

Cleveland, OH 44113-2208 

Charlotte: 

6135 Park South Drive Suite 200,

 Charlotte, NC 28210

Quicken Loans Quicken Loans View Rates

Summary

If you want to purchase or refinance your home with the convenience of online tech while still having easy access to a real human, Quicken Loans offers both. They will hold your hand through the process and are upfront about fees and rates every step of the way. 

Methodology

This review was completed with the use of Quicken Loans website, as well as third-party review sites such as TrustPilot. 

Ashley Eneriz
Written byAshley Eneriz

Ashley Eneriz is a financial writer who has been published on Credible, GOBankingRates, MoneyCrashers, Huffington Post, Business Insider Australia, Life Hacker, Fidelity, CBS News, and MSN Money. She also writes children's books.

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Trustpilot reviews

See what some costumers are saying about Quicken Loans
Quicken Loans
ExcellentReviews 17,964
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Excellent
85%
Great
9%
Average
2%
Poor
1%
Bad
3%
  • author
    Ralph
    16 hours ago
    Quick and Professional

    Quick and Professional from end to end.

    ...

  • author
    Steve
    20 hours ago
    Review 1

    Very happy with the service. Will us again.

    ...

  • author
    DELYS REYES
    20 hours ago
    Charlie

    We called to have payments auto drafted bi-weekly. The agent was very helpful and explained the process and answered my questions and concerns.

    ...

  • author
    RICHARD SIMPSON SR
    21 hours ago
    Professional

    Professional! Explain plainly, understandable the options available, procedures cost! Our questions asked were answered, listen to us!

    ...

  • author
    MARK STEFANOV
    a day ago
    Most of the process was what I expected…

    Most of the process was what I expected of Quicken Loans/Rocket Mortgage. However, two rather important items were way less than I expected.That brought the rating down to 3 stars.

    ...

  • author
    ROSE HEIMLICH
    2 days ago
    Working with Rocket Mortgage has been a…

    Working with Rocket Mortgage has been a breeze. The process was simple and the lender personal were awesome to work with. No issues.

    ...

  • author
    SUSAN BERMAN
    2 days ago
    Excellent service

    Excellent service, quick, easy and smooth

    ...

  • author
    Kathryn Pennypacker
    2 days ago
    Fast

    Fast, professional, pleasant, and I could chose closing day and time and place.

    ...

  • author
    Ed & Kathy
    2 days ago
    Fast & easy.

    This is my third experience with this lender. It was extremely easy and mostly done online. I highly recommend them to anyone. I don't think that you could find a better format.

    ...

  • author
    CLIFTON MORSBERGER
    2 days ago
    Received great customer service and…

    Received great customer service and assistance with the mortgage process, always there to answer any questions or address concerns during the loan process.

    ...

  • author
    CHRISTINE SCILZO
    2 days ago
    Great Company

    Quicken Loans did exactly what they committed to. They were very efficient and accurate. I highly recommend them. Our second loan with them.

    ...

  • author
    EDWARD STANSELL
    3 days ago
    Things went smoothly and surprisingly…

    Things went smoothly and surprisingly pain-free.

    ...

  • author
    Dusty Rust
    3 days ago
    This whole experience with the company…

    This whole experience with the company has been a nightmare, I was supposed to be closing this Friday now the dates keep getting pushed back because they can’t except the documents I keep having to give them. They wait until a few days before closing to ask for additional items that should’ve been asked to turn in from the start. Now I’m having to go with a new company because I’m not getting anywhere with them. Do not recommend wasting your time and money with them

    ...

  • author
    William Waters
    3 days ago
    very happy with everyone on the team

    very happy with everyone on the team

    ...

  • author
    LAMINE LO
    3 days ago
    Great service

    Great service. I will recommend rocket mortgage to everyone.

    ...

  • author
    STEPHEN RING
    3 days ago
    This was not my first time working with…

    This was not my first time working with Quicken Loans and each time was 5 stars. A real pleasure to work with. Stephen Ring

    ...

  • author
    DOROTHY LAWRENCE
    3 days ago
    This was my third refinance through…

    This was my third refinance through Quicken. It was smooth and painless, really quick turnaround. Closing was the same way. Quicken is the only company I will ever deal with — no discrimination whatsoever. It’s easy to see why they’re number one in mortgage lenders. I will tell anyone I know to use Quicken if they’re first-time home buyers or looking to refinance.

    ...

  • author
    FLOYD MCCOY
    3 days ago
    My wife and I were displeased by our…

    My wife and I were displeased by our representatives. In 2013, the process was much more clearer than it was to refinance our mortgage this time around. Errors and misunderstanding will happen because we are all human. Unfortunately, I believe some of your members need additional training. They do not have the heart for their clients any more

    ...

  • author
    VICKIE CARROLL
    3 days ago
    I was looking for a good company to…

    I was looking for a good company to refinance my home when I saw an ad for Quicken Loans. Immediately after the first initial call, I was amazed with the kindness and professionalism of all the agents I came in contact with. I will definitely recommend your company to my relatives and friends

    ...

  • author
    GARY BENNETT
    3 days ago
    Quick

    Quick, simple easy to understand the process.

    ...

  • author
    Ken Smith
    3 days ago
    If I could go less than one star it…

    If I could go less than one star it would definitely be. I felt as though I was at a car dealership being thrown a new number So they then could renegotiate a new ( less good for you mortgage agreement).They fail to to give you all the variables (such as loan needs to be 15% less than property appraises for), until closing!BE SURE to be great with math, would help to be educated in mortgages, and absolutely record every conversation. He put down that my house was worth 115000 , but I can prove I said 100000.That sets up the problem at closing. I am sure most compromise at this point! We have great credit and have made over 300 consecutive mortgage payments. I’m 50 years old. This took 58 days!!!!!!!!. And it will cost you 500 bucks!!!BUYER BEWARE!!!!!!!!!!!!!!!!!!

    ...

  • author
    RODNEY LARA
    3 days ago
    Easy to work with

    Easy to work with and the staff is very helpful. They help with any questions that I had and help me understand. I would recommend quicken loans to everyone.

    ...

  • author
    ANN MARIE
    4 days ago
    Highly Satisfied

    The refinance process was quick and easy. Having the phone app made it very convenient. I'd highly recommend quicken loans. Having settlement in our home was a bonus, although our settlement person wasn't very personable. The job got done and that's what matters. Our only complaint was that we were told we'd have an in home appraisal and waited for it to be scheduled, only to find out later that they did the appraisal outside only. We have a good amount of equity in our home, so it wasn't a big deal. it just would've been nice to know when and why the change. We wouldn't hesitate to use quicken loans in the futre.

    ...

  • author
    SMITH, JERRY
    4 days ago
    We are an elderly couple and have…

    We are an elderly couple and have bought homes many times in our lives, because we were rehabbers and bought homes, fixed them up, and sold them, so we were very familiar with home buying. However, Quicken Loans was one of the smoothest we've ever experienced. They are quick, efficient, friendly, kind, and knowledgeable. Our first contact was Jennifer Hughes, and I have to say, she was wonderful. And when she went a little too fast, we simply explained that we needed more time, and she gave us that. The only complaint we could think of was that every one wanted to run everything through the computer, and we wanted personal contact over the phone, and they gave us that as well. So I would recommend them to everyone.

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  • author
    DARIUS CODREANU
    4 days ago
    Very easy to work with and got the…

    Very easy to work with and got the refinance that worked best for me. Thank you!!!

    ...

  • author
    CARLOS PIEDRASANTA
    4 days ago
    Great customer service.

    Great customer service.

    ...

  • author
    Robert
    4 days ago
    It was great never been so easy to work…

    It was great never been so easy to work with. I will also work with Quicken Loans. In the Future

    ...

  • author
    Lisa G
    Jun 15, 2021
    People involved were helpful

    People involved were helpful, courteous and Professionals. Made our experience smooth and painless.

    ...

  • author
    JESUS PILOTO
    Jun 15, 2021
    Excellent services from start to…

    Excellent services from start to finish. High level of professionalism, great knowledge of the product Easy to make an educated decision Thanks Quicker Loans

    ...

  • author
    ROBERTA DELCIAPPO
    Jun 14, 2021
    Very helpful

    Very helpful and got what we were looking for,

    ...

  • author
    JEN S
    Jun 14, 2021
    The original terms of the refi were…

    The original terms of the refi were wrong. It was not what we were looking for and the rep could not answer our questions about why it was so wrong. The upload process was easy. The closing agent was 30 minutes late, the docs uploaded were not filled out, we had to reschedule for 30 minutes later, but that never happened, 3 closing agents later, one finally came to the house at 9:15pm for a paper and pen closing. It took 4 hours to close from original appt time. Communication was low the whole process. Got a good deal but not what we originally wanted.

    ...

  • author
    CURTIS HIGGINBOTHAM
    Jun 12, 2021
    Great Company

    Our loan broker was amazing! Bruce truly was very professional and knowledgeable. Our whole outlook of Quicken Loans is a great company to do any kind of financing.

    ...

  • author
    SCOTT T
    Jun 11, 2021
    Pursued a VA refi and elected to add…

    Pursued a VA refi and elected to add cash out. My rep, Jonathan, was outstanding and helped us through the whole process. Thanks!

    ...

  • author
    Jaime Gonzalez
    Jun 11, 2021
    Easy transaction.

    Easy transaction. Good communication. Website user friendly

    ...

  • author
    Laureen Smith
    Jun 10, 2021
    Personnel gave excellent service

    Personnel gave excellent service

    ...

  • author
    ROBERT SAKS
    Jun 10, 2021
    AJ and Dina did a great job

    AJ and Dina did a great job! Very happy with entire process would definitely recommend!

    ...

  • author
    MELISSA BEARD
    Jun 10, 2021
    Was very friendly and easy to talk to

    Was very friendly and easy to talk to

    ...

  • author
    M.D.
    Jun 10, 2021
    Refinancing took longer than expected…

    Refinancing took longer than expected due to the following: 1. I submitted the refinance application indicating I was in the Military, but I continued to receive e-mail notifications asking to submit documents that did not apply due to our Military status. We were also asked to resend documents we had already submitted online- this went on for weeks. It stalled the process and wasted a lot of our time. 2. Three weeks after submitting the application I reached out to Quicken loan to follow up. I was told they were waiting to hear back from the VA about our eligibility. I contacted the VA and they indicated they sent our proof of eligibility to Quicken Loan weeks prior. When I told this to Quicken loans they said they would have someone call me back… 3. A month later the interest rates dropped so I asked Quicken loans to reassess my APR since I had not heard back from them and they had made no progress since my initial application. They agreed- I was determined to go with another lender if they didn’t. We completed the refinance on May 24th, we started the process on April 11th. My neighbors were able to close with a different company in less than three weeks. I am not sure that the individuals processing our loan knew what they were doing (initially). Certainly there was a lack of attention to detail and interest in the customer. I would not use them again or recommend.

    ...

  • author
    al
    Jun 10, 2021
    Smooth as could be one issue and it…

    Smooth as could be one issue and it was resolved quickly

    ...

  • author
    KDV
    Jun 10, 2021
    Keep up a great work!

    We appreciate the whole team for their professional, customer oriented, efficient and effective.

    ...

  • author
    Christopher
    Jun 09, 2021
    the process was quick and easy

    the process was quick and easy. the reps were helpful and answered all of my questions (sometimes twice!)

    ...

  • author
    Keelan Grehoski
    Jun 09, 2021
    I love the surgery because you get to…

    I love the surgery because you get to win $25,000 and that is awesome because now I've just received the 💰

    ...

  • author
    Joan
    Jun 09, 2021
    Refinancing Our Loan

    Quicken Loans offered to refinance our loan with them including some credit card debt at a better interest rate than we had. We took them up on the offer. Our new loan was handled quickly and professionally. Quicken Loans is a great company to work with. We recommend them to anyone looking for a new mortgage or to refinance a mortgage.

    ...

  • author
    David Morrell
    Jun 09, 2021
    The process was simple from working…

    The process was simple from working with agent (Moe) through closing. Keep us informed as to how thing were moving through the complete process.

    ...

  • author
    Michael Nolan
    Jun 09, 2021
    Best decision I've made.

    Quicken Loans made what would have been a stressful bureaucratic slog easy, straightforward, and stress free. The hybrid process of on-line, in-person, and correspondence based communication simplified the application, approval, and closing for a COVID impacted world. We had shopped other lenders, but the clarity with which all information was provided to us made Quicken a selection above the rest. I would highly recommend Quicken to anyone looking to navigate the home-finance market.

    ...

  • author
    MARIA RIVERA
    Jun 08, 2021
    I’m so happy that I chose Quicken…

    I’m so happy that I chose Quicken Loans. They were able to explain everything and answered all my questions. I definitely recommend them to anyone.

    ...

  • author
    William Underwood
    Jun 08, 2021
    My review of Quicken Loans is simple…

    My review of Quicken Loans is simple and straight forward, I am always nervous about borrowing money, let alone trying a refinance approach. Rocket mortgage made this venture so simple but I was unaware of all the charges that were made, just like buying a house for the first time. Took a while for me to wrap my mind around it but Rocket made it simple. The only thing I hated was the wait. Thank you again Rocket mortgage for saving me a pile of money, especially the interest over the life of the loan. I'd recommend this company anytime for those who want to be either a first time home buyer or a refinance.

    ...

  • author
    ERNESTINA DUENAS
    Jun 08, 2021
    excellent service

    quick, friendly & very professional knowledgeable people, thank you!

    ...

  • author
    KK
    Jun 08, 2021
    My entire team was amazing

    My entire team was amazing. They answered questions immediately and were able to provide answers that I understood. Plus they didn't delay. I picked a target date for closing and they made it happen.

    ...

  • author
    ROBERT RAMSEY
    Jun 08, 2021
    I love Quicken loans

    I love Quicken loans. They did exactly what I wanted. My interest rate dropped by FOUR points. And the banker made the loan for the 17 years I had left on my other loan. It was a great experience!

    ...

  • author
    Andrea Mitchell
    Jun 08, 2021
    From start to finish this whole experience was at breeze! If you have been thinking about a refinance then think Rocket

    From start to finish this whole experience was top notch. It amazing how organized they are and available for every need. Really, what just happened I thought at closing? Rocket has the whole process of refinancing down to a science. Every person I came in contact with was anxious and knowledgeable to help my every need. I never left the comfort of my house and it was finished with every t crossed and every I dotted. Thank you Rocket for a painless and awesome experience that I was so grateful I had chosen you.

    ...

  • author
    MICHAEL FLAXCOMB
    Jun 08, 2021
    My streamline was handled with…

    My streamline was handled with professional and completed in timely manner. I can’t say enough about Kacey Felts , expert knowledge, all ways fast and responsive time ! I came to Quicken because I was trying to refinance with my, at that time current mortgage company. It was going on 6 months and excuses why it was taking so long. Once I canceled my refinance with them , Caliberhomeloans, it took from day of application to close 46 days and a Grant with a subordination included in my refinance. As a former loan officer myself, I just can’t say enough good things about Kacey Felts and Quicken. I most definitely will recommend Your company as well as use you again! Thank you so much! Michael G Flaxcomb

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  • author
    JENNIFER PRICE
    Jun 08, 2021
    It was easy

    It was easy! The people are friendly. I felt like I was their priority.

    ...

  • author
    DEBORAH BROWN
    Jun 08, 2021
    Our experience with Quicken Loan was…

    Our experience with Quicken Loan was awesome. Kyle was very professional in explaining everything and helping us through the process. It was easier than sitting in a bank office for a loan. I would highly recommend anyone to give Quicken Loans a try.

    ...

  • author
    MICHAEL MOORE
    Jun 08, 2021
    I tried getting my loan refinance with …

    I tried getting my loan refinance with several other financial companies but when I met with a loan officer at rocket mortgage everything changed they were understanding helpful and got my loan refinancing done.

    ...

  • author
    CHARLES NELSON
    Jun 07, 2021
    Doing a Quicken Loans Re-Fi during a pandemic

    We did a May/2021 Quicken Loans Re-Fi, (Rocket Mortgage) and were very happy to have their expert manner to deal with ALL the paper-work! Dealing with real estate and so, the financial matters, is full of complicated “steps”!!! This company made it work with clever online communications, that were rather user-friendly! Indeed, we would encourage family and friends to choose Quicken/Rocket!!! Charles and Nina Nelson, El Granada CA

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  • author
    RAYMOND WRIGHT
    Jun 07, 2021
    The whole experience went great…

    The whole experience went great everybody was super courteous very knowledgeable and friendly everybody there went completely out of their way to help me and make sure that I was understanding the whole process I wish I would have got a little bigger loan but it's too late now and that's my fault because they did ask me great job keep up the good work

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  • author
    Anthony G. Hess
    Jun 07, 2021
    It was great .

    It was great .

    ...

  • author
    SHARON ARTIS
    Jun 07, 2021
    Everything was great except the initial…

    Everything was great except the initial screening. Otherwise we were pleased with the speediness of the process.

    ...

  • author
    GEORGE PSIHOUNTAS
    Jun 07, 2021
    Good experience

    Good experience, easy & efficient. Regular communications, no surprises.

    ...

  • author
    KAREN TOLAR
    Jun 07, 2021
    Excellent service & very knowledgeable

    Excellent service & very knowledgeable. I would recommend to all my family & friends.

    ...

  • author
    A Aguiar
    Jun 07, 2021
    Great people to work with!

    Everyone that I have dealt with regarding my refinance have been awesome - through the entire process. And it was super fast!

    ...

  • author
    Ofir Badash
    Jun 07, 2021
    Your team is great

    Your team is great, service-wise. and getting the job done

    ...

  • author
    Brian Gaudet
    Jun 07, 2021
    Great service

    Great service and closing inside 30 days.

    ...

  • author
    SAMANTHA JAUCH
    Jun 07, 2021
    Review

    Very helpful and made the process seamless.

    ...

  • author
    Hal Van Da Griff
    Jun 06, 2021
    Everyone we dealt during our refinance…

    Everyone we dealt during our refinance process were extremely knowledgeable and professional. Thank you!

    ...

  • author
    JOSEPH GAGLIANO
    Jun 05, 2021
    Simple process

    Simple process. Professional staff. Each step well calculated and executed. I particularly appreciated the ease of exchanges and validation through the online interface. Identifying a goal to begin the procedure was also a good idea, given that I was not planning to refinance when approached by the banker.

    ...

  • author
    KATHY CARTER
    Jun 05, 2021
    This was so quick and easy

    This was so quick and easy! Everything done on the phone with a most helpful rep. Lou Kaminsky is great!

    ...

  • author
    JAMES FREEMAN
    Jun 05, 2021
    Communication was great throughout the…

    Communication was great throughout the process. We have refinanced with you in the past and the process keeps getting easier and smoother. We have had several mortgage originators over the years but find you to be the easiest to deal with during and especially after the closing. Please don't ever sell our loan. We only ever want to deal with Quicken.

    ...

  • author
    LOREN FEAST
    Jun 05, 2021
    The whole process went very smoothly.

    The whole process went very smoothly.

    ...

  • author
    DAVID SCOTT
    Jun 04, 2021
    The fast food of mortgages

    Quicken was easy to deal with and communications for the various steps and interactions was easy. We jumped in on our first inquiry for a refinance to a shorter term loan. It was quick as advertised. However, Later we found that If we would have shopped around a bit more, we could have saved more with lower closing costs. Bottom line is it is fast and easy as advertised but, not necessarily the cheapest option.

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  • author
    MARTHA BERGMAN
    Jun 04, 2021
    Quick and easy.

    Quick and easy.

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  • author
    KAREN DONLAN
    Jun 04, 2021
    I had a very good experience with…

    I had a very good experience with Quicken Loans. After a very difficult refi with another local company, Quicken was a pleasant surprise.

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  • author
    Samuel Carpentier-Flores
    Jun 04, 2021
    I was told that only a soft pull would…

    I was told that only a soft pull would be performed while providing a quote. A hard pull was performed. I was told that they could offer me a better rate. Then, when the application came back that I never applied for, (I only requested a quote) I was told that rates went up. After contacting the agent and customer service the error was not corrected. Worst customer service I ever experienced by a well established company.

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  • author
    Oviedo Alan
    Jun 04, 2021
    Great Communication

    Great Communication. Nice to be able to do most of the paperwork on line.

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  • author
    Chris
    Jun 04, 2021
    Never again will I use Quicken Loans!!!

    Never again will I use Quicken Loans!!!

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  • author
    ROBERT H HYYPIO
    Jun 04, 2021
    A stellar experience

    I refinanced my house once before and the process was a convoluted one. My experience with Quicken Loans was anything but problematic or confusing. The process is organized methodically and I especially found the "to do" list very helpful as I was going through the steps. The "process" actually began with my loan officer, Mike. We talked about what my options were and what I wanted to accomplish. With his guidance, I was able to save a few hundred dollars on my mortgage with the new terms that were set forth. Mike was very professional, knowledgeable, and patient when questions arose. As my first point of contact, he made a very solid impression on me. Once all necessary information was submitted electronically, the additional steps that were taken to complete the process were seamless as well. From scheduling the appraisal to scheduling the closing (and, of course, the execution of them) were handled swiftly and professionally. If my family or friends are interested in refinancing their homes, I will certainly recommend Quicken Loans with neither hesitation nor reservation. My expectations were exceeded on all levels. Thank you for your assistance.

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  • author
    VAL SIMPSON
    Jun 04, 2021
    Polite and professional

    Polite and professional Excellent response time Transferred title to family trust

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  • author
    David Luna
    Jun 04, 2021
    The Best Mortgage Company!

    Easy to work with and very quick on closing.

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  • author
    Christina Anderson
    Jun 04, 2021
    Thank you Quicken Loans for helping us…

    Thank you Quicken Loans for helping us refinance our home. It was an easy, streamlined process. We never felt stressed and the support was there if we had questions. We are so happy to be saving money!

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  • author
    larry smallwood
    Jun 04, 2021
    the whole process was seamless

    the whole process was seamless. It was fast, clear and easy. I couldnt have been more pleased

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  • author
    SARAH CHAGNON
    Jun 04, 2021
    This was a very long process it took…

    This was a very long process it took them almost 4 months to refinance my mortgage. Had I not called and asked if there was anything I could do to make the process quicker it would have been longer. I understand that it was the prior mortgage company that was dragging it out. But they never told me to call them and get the pay off my self. Once I did that and they faxed it over it was done quicker. This could have been done 2 months prior had someone told me I could do that. However overall the people were helpful

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  • author
    JOSEPH
    Jun 04, 2021
    Extremely responsive

    Extremely responsive, courteous and professional. Best refi by far I have ever experienced thank you

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  • author
    Gerry Bloodworth
    Jun 04, 2021
    Seems to be a really great company

    Seems to be a really great company, easy to work with

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  • author
    BONNIE FLORES
    Jun 04, 2021
    Smooth and easy transaction

    Smooth and easy transaction. Very efficient

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  • author
    robert shaw
    Jun 04, 2021
    EASY 123

    as easy as 123

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  • author
    JANET HAMLETT
    Jun 04, 2021
    Quick & Easy

    This was the quickest process all from my cell phone and was quick and easy! I would recommend Quicken to anyone interested in Mortgage. Thank you

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  • author
    Tony Governale Jr.
    Jun 03, 2021
    Don't waist your time

    Don't waist your time, They tell you what you want to hear, and it gose down hill from there. They shoud not bait people in and let them down at the end. it's like take it or leave it at the end. And nowhere close when you start.

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  • author
    THERESA SIERS
    Jun 03, 2021
    This was very quick and handling with…

    This was very quick and handling with such organization. The efficiency we received from gerald was awesome!

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  • author
    Leyona Ferrara
    Jun 03, 2021
    It was easy and the team and my contact…

    It was easy and the team and my contact gentleman was great.

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  • author
    TANLISHA WEATHERSBY
    Jun 03, 2021
    Everyone I had to come in contact with…

    Everyone I had to come in contact with was helpful and nice.

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  • author
    Kirk Black
    Jun 03, 2021
    Quicken loans was very helpful with the…

    Quicken loans was very helpful with the refinance. They were specific to my needs. Their customer service was excellent, always available and called back if and when they said that they would call back. The account was also helpful to keep the client up-to-date with everything that was happening.

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  • author
    MARYANN BLASCO
    Jun 03, 2021
    The whole process couldn't have gone…

    The whole process couldn't have gone any smoother or faster! It was a great experience and would recommend Quicken loans to anyone looking to refinance.

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  • author
    Lawrence Van Hoof
    Jun 02, 2021
    I had a great experience with Teal

    I had a great experience with Teal , and I beleive her other partner name was Amy. Teal made it easy , and was honest and very helpfull in making sure everything was in order before it advanced, and she was very confident in knowing what would fly and what would not!! Appraisor took a little , but was good when she got here. Pretty thorough. I had a great experience with the entire process. Thank You Teal !!! Lawrence

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  • author
    SHEILA EASTERLY
    Jun 02, 2021
    Everyone I dealt with was kind and…

    Everyone I dealt with was kind and professional. Kept me informed about all aspects and walked me through each process! Thank u all, well done

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  • author
    Tyrone Watts
    Jun 02, 2021
    Great Job

    This was our second time dealing with quicken and both times was fast and easy. Everyone with dealt with was friendly and professional.

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  • author
    Happy Customer
    Jun 02, 2021
    From start to finish

    From start to finish, easy, easy easy, everyone I had contact with was very professional and knowledgeable, they helped me submit electronic items without hesitation!

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  • author
    STACY MCELROY
    Jun 02, 2021
    The process was very clear

    The process was very clear, however it took a while to close and all the documents.

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  • author
    SCOTT VANDERMOERE
    Jun 02, 2021
    Very pleased with the work you all did…

    Very pleased with the work you all did for me

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  • author
    JT Arizona
    Jun 02, 2021
    Fast & Easy

    This was the fastest and easiest refinance I've ever done. They made it so easy to submit documents and we closed in 9 days!

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