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Rocket Mortgage Review

Find a customized quote easily

Reviews 3,146

This site is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Sarah Pritzker
Sarah Pritzker
Jan. 21, 20214 min read

Rocket Mortgage summary

Rocket Mortgage is an online lender with a user experience designed to save time and make mortgages easy, with many options.

Pros

  • Plenty of loan options available
  • Fast advanced platform
  • Real time rate updates

Cons

  • The many options can be overwhelming
  • Rates and terms information only available once you register
  • Extensive financial information needs to be imported
Rocket Mortgageat a glance
4.4

Editorial score

Customer Service and Support

Award winning customer service

5.0

Variety of Loan Types

Purchase, Refinance, VA, FHA mortgages, traditional fixed rate

4.0

Variety of Products

15- or 30-year fixed-rate, 5- or 7-year ARM variable rate

4.0

Online Experience

Wide range of educational resources

4.0

Geographical Availability

Available in all 50 states

5.0

Rocket Mortgage at a Glance

 Loan Types

Mortgages and refinancing

 Featured Loans

VA, FHA mortgages, traditional fixed rate

 Repayment Terms   

15- or 30-year fixed-rate, 5- or 7-year ARM variable rate

 Down Payment

0% for some loans

 Credit Score

620+ for some loans

 Suitable For

Borrowers looking to do everything online and on mobile

Direct Lender or Marketplace
Direct lender

Rocket Mortgage Rocket Mortgage Visit Rocket Mortgage

Overview

Rocket Mortgage is fully designed for digital natives with an advanced and smooth loan platform that keeps the entire process online and on smartphones. There are plenty of mortgage options and rates are constantly updated to keep borrowers on top of the details. The site design and apps are sleek and easy to use with excellent customer service and automation to speed up the loan process.

  • Detailed and personalized loan rates information

  • Fast platform constantly updated in real time

  • Government-backed loans for veterans, first-time buyers, and borrowers with small down payments

  • 5- or 7-year ARM and 15- or 30-year fixed-rate mortgages

Rocket Mortgage Review

Who Is Rocket Mortgage Suitable For?

Rocket Mortgage is run entirely online with all of the information provided on the website or mobile apps, making it suited to digital natives who are used to running all aspects of their lives from their mobile phones. The many mortgage options make it suitable for borrowers with small down payments and lower credit scores. Users who prefer flexibility will prefer the variable ARM mortgage while the traditional fixed-rate mortgages provide reliability and certainty for anyone who likes to plan their budget in advance.

Loan Features

Rocket Mortgage has a variety of loan features.

  • VA loans: Veterans are served with government-backed VA loans which aren’t always available from online lenders

  • FHA loans: First-time buyers with a low credit score or less cash for a down payment can get financing to purchase a home or refinance for any purpose. Rocket Mortgage’s FHA loans require a down payment as low as 3%

  • Easy online format: Rocket Mortgage’s straightforward layout helps borrowers to easily compare down payments, APR rates, and total monthly payments on different financing options. You can also adjust your down payment online to see what impact it will have on your final monthly payments

  • Simple comparison: Easily compare the mortgage loan options

The Application Process

When applying for a loan via Rocket Mortgage:

  • Create an account which takes about 5 seconds.

  • Complete the guided online questionnaire. It’s very simple and straightforward with support along the way, and will include your financial and personal information

  • Get your quotes. You can customize them by adjusting your down payment, monthly payments, or loan term until you’re happy with the funding option before you.

  • Click the button to request approval online.

  • Come back and log in again the next day or every day for as long as you’d like to check on the changing rates, then only click the button to lock in rates once you’re happy.

  • E-sign all of the relevant paperwork online and closing can happen where and when you want it.

Rocket Mortgage Review

Deep Dive into Pros and Cons

The platform for Rocket Mortgage is advanced. Both the apps and the website are easy to use and smooth to navigate from every device. It’s possible though that anyone who isn’t fully comfortable making major financial decisions online will feel nervous about this entirely digital platform. Rocket Mortgage offers a full range of mortgage, refinancing, and home equity loan options that include government-backed loans, rivaling that of a traditional bank. Thanks to real-time rate updates, new borrowers can stay in control of their financing options by logging on as often as they want to check for the newest rates before locking in the right deal.

That said, the number of loan options can be overwhelming. It’s not really possible to browse loan terms and rates without creating an account and inputting your full financial information, making it difficult for the casual browser to compare loan options. If you’re serious about taking out a mortgage, it’s worth it to go to this trouble. However, anyone who just wants more information about their options is likely to shrink away from having to share details just to get better loan rate information.

Loan Terms – The Bare Basics 

It’s difficult to share exact terms of Rocket Mortgage loans and mortgages because APR rate information can only be accessed by sharing all of your financial details and getting a personalized quote. You also can’t find out how much of a down payment you need to make without going through the entire application process, although Rocket Mortgage does offer FHA loans which require a down payment of as low as 3%.

Rocket Mortgage does reveal that terms range from 8 to 30 with the YOURgage loan and that variable rate mortgages have terms of 5 or 7 years. Rocket Mortgage only gives loans for owner-occupied homes, not for investment properties. Fortunately, Rocket Mortgage uses advanced automated tools to make it faster and easier to import your full financial information.

Repayment Terms

Rocket Mortgage offers traditional fixed-rate mortgages of 15- or 30- year terms. The variable ARM loans have terms of either 5 or 7 years. Somewhere in between, in terms of both repayment period and the level of flexibility, are the unique YOURgage mortgage loans, which allow the borrower to choose any term between 8 and 30 years and lock in to a fixed-rate mortgage.

APR rates aren’t available until you complete a full application.

Help & Support

Rocket Mortgage gives support, particularly through the live chat, which is accessible at the touch of a button from the mobile apps and the website.

Live chat isn’t quite round-the-clock but it is open from 7am to midnight ET on weekdays and 9am to midnight on weekends. There’s also telephone support for more traditional borrowers from 9am to midnight on weekdays, 9am to 8pm on Saturdays, and 9am to 7pm on Sundays. 

Summary

Rocket Mortgage is a fast and digitally advanced mortgage loan provider that offers a range of refinancing and mortgage options including VA and FHA loans which can be hard to find online. The application process is entirely online and speeded up thanks to advanced automated tools. Between a functional website and effective mobile apps, Rocket Mortgage makes it easy to keep coming back and checking up on real time APR rates until you find the exact deal you want. Fast application times and responsive customer service add to the attraction of this loan provider.

Physical Address

Quicken Loans 

1050 Woodward Avenue

Detroit, MI 48226-1906

USA

Rocket Mortgage Rocket Mortgage Visit Rocket Mortgage

Sarah Pritzker
Written bySarah Pritzker

Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She enjoys helping readers make sense of the options on the market.

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See what some costumers are saying about Rocket Mortgage
Rocket Mortgage
GreatReviews 3,146
on
Excellent
66%
Great
9%
Average
4%
Poor
3%
Bad
18%
  • author
    Dionne Wycoff
    a day ago
    My issue was handled promptly and…

    My issue was handled promptly and efficiently.

    ...

  • author
    Robert Young
    a day ago
    This was the third time we have used…

    This was the third time we have used Rocket Mortgage. Each time from the initial purchase of our home to the refinance of it has been a very easy, seamless and even enjoyable process. I would and have recommended Quicken (as previously known) and/or Rocket Mortgage to friend and family. Thank you

    ...

  • author
    Vanessa C. Carolina
    2 days ago
    5 stars!!!

    The process could not have been more easy or seemless. The communication throughout was spot on and I’m so grateful I went with this company. We closed on our home in 6 weeks!! Thank you Rocket Mortgage!

    ...

  • author
    AIson Longo
    2 days ago
    Complete incompetence

    Complete incompetence. They quoted us a monthly payment (including mortgage, insurance and taxes). We closed based on that quote. After closing and paying our first month I received a letter from my town that our taxes were delinquent. Found out that they (rocket) did not calculate the taxes correctly and now we are responsible for and additional $100 per month.

    ...

  • author
    Kirk Pilmore
    3 days ago
    Great went very fast

    Great went very fast

    ...

  • author
    Ronn Handville
    3 days ago
    They were there all the way and helped…

    They were there all the way and helped me with the computer stuff which I am not very good at.

    ...

  • author
    Edwin Jostmeyer
    3 days ago
    Great as usual

    Even with COVID slowing things down everything went pretty well

    ...

  • author
    Angela
    4 days ago
    DON'T WASTE YOUR TIME ON SOFT INQUIRY

    DON'T WASTE YOUR TIME ON SOFT INQUIRY - I literally just wanted the current rates and to see what a soft credit check could obtain me ---- the PROMISE from Rocket Mortgage when on their website. You go through the entire process, supply all the information, they did a soft pull, saw my credit is great so I continue on to get the rates....then at the LAST page they say oh you could qualify for this amount but we now need to do a hard pull on your credit to get you approved. NO option to see the interest rates associated with the amount, not even a range of rates and ZERO way to go past this page without letting them ruin your credit with a hard pull for rates that who knows if they are good or not! Then when I got on the chat option to find out what the rates were, oh, surprise you can't get past the intro section of the chat because it has an error in it....hmm so no way to contact customer service either, seems like a shady company to me, beware there are easier and better options out there like Better itself which send me an approval letter with only a soft pull. Rocket Mortgage is a WASTE OF TIME!

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  • author
    Candie Sleever
    4 days ago
    Awesome service!!!!

    This is the second time using Rocket Mortgage and am extremely happy with the re-fi as I was with the original loan. Karen was super as well as the rest of the team. Great job, will recommend to family and friends.

    ...

  • author
    Taylor Schwartz
    4 days ago
    Very fast and easy to work with

    Very fast and easy to work with. The signing was incredibly proficient and prepared. Such an easy process.

    ...

  • author
    jason bailey
    Jun 14, 2021
    Awesome to work with fast friendly and…

    Awesome to work with fast friendly and get things done. Great experience as always. Thanks.

    ...

  • author
    Adarom
    Jun 14, 2021
    Great experience

    Great experience. Very easy to navigate. Easy to see different payment for different years to I was able to choose right fit for me.

    ...

  • author
    Kelly M
    Jun 11, 2021
    The process was very easy to refinance

    The process was very easy to refinance. Every one that I worked with was very nice and very helpful. The whole process went very quickly and the Rocket Mortgage app made it very easy to submit and sign paper work. I would recommend Rocket Mortgage to anyone looking to get a mortgage loan or to refinance existing loan.

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  • author
    David WIRTHLIN
    Jun 11, 2021
    Client relations is a joke

    Client relations is a joke. I expect I will leave voicemail and get same response nothing. rocket Mortgage please dont reply i will do it for you. "Reply from Rocket Mortgage -Hello David, I see that you already spoke with Roman Nunez from our Senior Research Team about your concerns. We thank you for your time."

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  • author
    Kevin
    Jun 10, 2021
    Made the process very easy

    Made the process very easy, including the online portal to exchange documents. All of the employees' were knowledgeable about the status of the loan and any issues or outstanding questions.

    ...

  • author
    Cassidy Bennett
    Jun 10, 2021
    I had first tried another mortgage…

    I had first tried another mortgage company where I got told “yes you can get the loan”, “ wait there’s an issue”, “I got you the loan”, “ I’m sorry I entered in wrong information “. I had totally given up, then I tried Quicken Loans at the last minute. I cannot express how easy they made it! I have referred and referred them. I’m very simple minded but they made sure to double, triple explain everything to me. Getting documents to them was a breeze and now I’m living in my new beautiful home! Very thankful for Rocket Mortgage/ Quicken Loans!!!!!

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  • author
    Marceliano Badillo
    Jun 10, 2021
    Easy and quick service

    Easy and quick service, it was pleasant dealing with Nate.

    ...

  • author
    Kelly Novi
    Jun 09, 2021
    Easy and quick process from beginning…

    Easy and quick process from beginning to end. Lots of help up front and using app male's entire process simple anytime of day.

    ...

  • author
    Salt Clan
    Jun 09, 2021
    Thank you Rocket Mortgage

    Thank you Rocket Mortgage, I am now a home owner after so many years renting!

    ...

  • author
    David WIRTHLIN
    Jun 09, 2021
    No response poor service.

    The new thing must be everyone is a supervisor and you get to leave voice mails with no follow up. They took a good faith deposit knowing all the facts for my home and then canceled because it doesn't qualify. As a Military Vet I would not use this company. $20 says there will be a quick PC response to this but no resolution just like the last one!

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  • author
    Crystalyne Smith
    Jun 09, 2021
    Delayed my closing!!!

    Delayed my closing!!!! Appraisal still not scheduled could possibly lose deal because of them. Was not notified that a 2nd appraisal was needed until 6/03 The first appraisal was done 5/17. As of today 6/8 still no appraisal was originally set to close 6/11 now its 6/25. They called there appraisal company however the appraiser still hasnt called to set up an appointment to do the job I am starting to wonder if the appraisal company not wanting the job because its rocket /quicken loans I am not sure. If you are looking for customer service you will not get none here. When or if I close as soon as I can I want to refinance with another company

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  • author
    Terri Scott
    Jun 08, 2021
    The mortgage process from application…

    The mortgage process from application to closing and the App for making payments has been very easy

    ...

  • author
    Becky DeArmitt
    Jun 08, 2021
    Quicken (Rocket) Loans was awesome to…

    Quicken (Rocket) Loans was awesome to work with. Very professional and straightforward! I would recommend them to anyone looking to buy for the first time or to refinance!

    ...

  • author
    Holly Huxford- Worsham
    Jun 08, 2021
    Rocket Mortgage was amazing

    Rocket Mortgage was amazing! They facilitated a quick and easy process, from application to closing!

    ...

  • author
    David Hendricks
    Jun 08, 2021
    Just curious...

    When I first called Rocket Mortgage I was just curious. Then I refinanced my house! From the 1st agent I spoke to, Nate Flesher, to their contract agent that came to my house for closing, everyone was professional and appeared to want the best for us. You know, like all businesses should and use to treat customers! This is a great company..making America great again! I recommend checking with this company even if you aren't thinking about refinancing or even a first mortgage.

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  • author
    JAMES RYAN HOLLINGSWORTH
    Jun 07, 2021
    Everything was smooth and easy

    Everything was smooth and easy. Best experience so far with refinancing.

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  • author
    Michelle Bartal
    Jun 07, 2021
    They charge too much

    The person I initially spoke to was amazing. But after I changed my mind one day later the customer service changes drastically. Also do not give them your credit card unless you are sure of this loan. I have a 500 charge on my credit card and even after only 1 day they are saying since I signed a document they will not refund some of it. They charged 76 dollars for pulling my credit report. I could go to ten different places right now and not be charged a dime. Also who ever they use to pull your credit really hurts your credit score, mine was 720 last week and now it’s 712. Also trust me when I say this there are better loans out there just do your research. I’m a veteran and gonna go with 1st rate home mortgage number is 1-888-958-5750. They have no out of pocket costs, no deposits, no appraisal, they will defer 2 mortgage payments, get a full escrow refund from current lender and if you don’t wanna restart the clock on your mortgage you can start at 29,28,27 etc fix term. I don’t know what closing costs are but Rocket mortgage was charging over 5000 and I’m a veteran with good credit. If you want ease then Rocket Mortgage is probably for you but if you don’t want to pay a large sum and have them price gauge you with everything then I advise you not to do this. Research other loans.

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  • author
    Lon Diffenderfer
    Jun 07, 2021
    Almost perfect...

    Quicken Loans (soon to be Rocket Mortgage) was great for us. They have a very streamlined process that helped get us to closing in less than 60 days. Something that was very important to us, was that our loan would not be sold to a 3rd party after generation, which we were assured by the initial representative would not happen. Everything was very clear, and if we had any questions, their representatives were ready to answer. The only thing we found to be confusing was the need to contact different representatives for different parts of the process. From the initial application to receiving an official quote was serviced by a "President's Club Banker." The collection of all of the necessary documents was handled by a "Loan Processor." And the closing was done by a "Closing Specialist." During the document collection process, if we had a question about the structure of the loan, the rate, or anything of that nature, we needed to contact the "banker," so it was important to keep available all of the names and contact information and to understand the responsibilities of the various people assisting us, so that we could direct the questions to the proper person. It had been over 23 years since our last mortgage application, so this may be common practice through the industry. But, other than that, everything went very smoothly.

    ...

  • author
    Jared
    Jun 06, 2021
    We had a great experience with Rocket…

    We had a great experience with Rocket Mortgage. After having some issue with out local banks, Rocket Mortgage was so easy to work with. The documents they required were explained to us the best way possible. Our personal banker who was assigned to our account was so much help. He was quick with an email reminder about documents that were needed.

    ...

  • author
    Jessica DeCesare
    Jun 06, 2021
    Everything went extremely well

    Everything went extremely well. I highly recommend Rocket Mortgage.

    ...

  • author
    Jon Markwood
    Jun 06, 2021
    Outstanding service from quicken

    Other than a communication issue about our homes appraisal that pushed closing back 30 days, we had a fantastic Mortage process with Quicken. Their whole team was honest and quick with all answers and they got us the best rate available. From offer to closing we closed in 60 days. We are very happy with our new home and Quicken helped us every step of the way and didn’t push us once.

    ...

  • author
    Mollie
    Jun 05, 2021
    Best experience ever

    This was by far better than I could have ever imagined. Jon was extremely helpful and explanatory with everything that was happening. This was my first home purchase so the whole process was completely new to me. I would definitely recommend to a friend.

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  • author
    Sean Cuellar
    Jun 05, 2021
    Wow - that was fast and easy!

    Wow! That was easy. Everyone at Rocket Mortgage was pleasant and professional!

    ...

  • author
    Naomi Hinz
    Jun 05, 2021
    Great customer service

    Great customer service. My loan closing was pushed back twice. But Quicken was super easy to deal with. Have recommended them to others already.

    ...

  • author
    Happy Customer
    Jun 05, 2021
    Efficient and easy loan process.

    Efficient and easy loan process.

    ...

  • author
    Karen Fisher
    Jun 05, 2021
    Good Job

    As usual you do a real good job and on top of things. Very happy to do business with you. Been with you for years and refinancing with you was a good experience just like the original loan we had with you.

    ...

  • author
    Fervil
    Jun 04, 2021
    Great communication and support from…

    Great communication and support from the beginning to the close of the mortgage

    ...

  • author
    JP Carsten
    Jun 04, 2021
    Everything went pretty smoothly

    Everything went pretty smoothly. We had a communication issue that was based upon an assumption I had made in error. No big deal- delayed the closing by four days. Stuff was laid out fairly well as to what would be signed. My wife was across the ocean from me at the time. She was contacted directly and we were presented the documents to sign. One glitch here by Quicken. I got a note saying that I needed to sign something but there was no place to do that. I started a chat with someone that said I must have been on the wrong page. We went back and forth for twenty minutes when I finally said, "Wait a minute- did my wife already sign this?" she wrote that it didn't matter, that I needed to sign also. I concluded the chat and did nothing. Sure enough, the requirement had been satisfied by my wife's entry. The person I chatted with was incorrect. A bit annoying. The only other comment was that I had no problem with green trainees contacting me during the process as part of training but I became annoyed when the same commentary was repeated several times in order to bring them up to speed with my same comments over several minutes to respond.

    ...

  • author
    Tony Kilgore
    Jun 03, 2021
    My experience with Quicken Loans and…

    My experience with Quicken Loans and Rocket Mortgage was awesome. The team was always available to answer questions and offer guidance through the mortgage process, as needed. They were always friendly, knowledgeable, and professional. They always made me feel appreciated and respected. I would definitely recommend them to anyone looking for a mortgage. Also, their communication along the way is top notch. I loved having my Rocket Mortgage account online that I could watch my To Do List or see the status of all aspects of the process.

    ...

  • author
    Melissa
    Jun 03, 2021
    The process was so smooth and everyone…

    The process was so smooth and everyone I worked with was super knowledgeable, professional and kind! Thank you so much for making what usually is a stressful event into something that was quite enjoyable!

    ...

  • author
    Ethan
    Jun 03, 2021
    Quick

    Quick, easy, fast, friendly, professional, and a life changing experience.

    ...

  • author
    Zachary Brown
    Jun 02, 2021
    Easy experience and great team that…

    Easy experience and great team that helped me close on my mortgage.

    ...

  • author
    Mike Pate
    Jun 02, 2021
    Great to work with

    Great to work with. You made the process easy for me. Very knowledgable folks. Professional attitude.

    ...

  • author
    JG
    Jun 02, 2021
    From start to finish

    From start to finish, the process was extremely smooth. Jad was very helpful and "pushed" the appraisal to get completed in a timely fashion. The closing was incredibly easy as well. A++

    ...

  • author
    Bill Venable
    Jun 02, 2021
    I had a very good experience with…

    I had a very good experience with Quicken, everyone I dealt with went out of their way to assist or answer questions. thank you

    ...

  • author
    GH
    Jun 02, 2021
    Very pleased

    During the initial review, the representative failed to consider all of our income and therefore denied our refi. Another representative contacted us, listened to us more intently, was able to confirm all of our income, got a better understanding and was able to get us approved. The process was easy, went smoothly and we feel good about sticking with our existing mortgage provider. We recommend Rocket Mortgage without hesitation.

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  • author
    Connie G
    Jun 02, 2021
    Rocket mortgage made my refinance so…

    Rocket mortgage made my refinance so quick and easy.

    ...

  • author
    Georgia Dancy
    Jun 01, 2021
    Quick Loan Process

    The loan officer was very knowledgeable and explained all of the terms of the loan. He answered all questions no matter how many times that I called. He called me back the same day. The loan process was quick and the loan closing was sooner than what was specified.

    ...

  • author
    Jeremy Williams
    Jun 01, 2021
    Rocket fast closing!!

    I saw a commercial Sunday evening, opened an application on my cell phone and 15 minutes later got a text and a call from a loan officer. Received an email the next day with the documents needed and by Thursday they were asking for a closing date!! Competitive rate and a very easy process. The closing agent even came to my home!!

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  • author
    Abou Carlo
    Jun 01, 2021
    Rocket mortgage for it was the easy way…

    Rocket mortgage for me it was the easy way to apply for refinance, from the first day to the last everyone called me or picked up the phone was nice. My case was a special case but they understand my case and work on it carefully till we schedule the closing date. Spacial thanks to Joe Malek. I can refer a relative or friend and I am sure they will be satisfied same as me. Thank Rocket Mortgage.

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  • author
    Eric S.
    Jun 01, 2021
    Tony was great

    Tony was great! He is very knowledgeable and helpful. He made the initial application and approval process much easier and less stressful than I anticipated. We closed on time without any issues so I’m very happy.

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  • author
    Belinda Decker
    Jun 01, 2021
    Good experience

    Good experience. The agent we worked with was polite, knowledgeable, took time to explain process. He called or emailed to make sure I understood each step of refi and kept me informed. Very quick process!

    ...

  • author
    Deb Oman
    Jun 01, 2021
    We have used Rocket Mortgage multiple…

    We have used Rocket Mortgage multiple times for refinancing. Whether it is to get a lower interest rate of to secure cash out for upgrades or just to have cash on hand, every transaction has been seamless. All of the Associates have been mature, knowledgeable and very polite.

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  • author
    J Calderon
    May 31, 2021
    Experience has always been great!

    Experience has always been great!

    ...

  • author
    mp
    May 29, 2021
    Excellent experience

    Honestly, I was a bit skeptical about an all-online mortgage for our refinance, but working with Rocket Mortgage was easy, transparent, and successful. We have done mortgages with several different brick & mortar banks over the years and it always seems like it takes too long and we end up less than satisfied. Rocket Mortgage was very fast, in fact it was only 23 days to closing from when I first went to their website. Communication was good every step of the way. I can’t speak to how smooth it would be for purchasing a home, but for a refinance it was about as simple as I can imagine without cutting corners.

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  • author
    Natasha
    May 29, 2021
    Great service!

    Great service! Everyone was very professional and walked us through the process. When we did have questions, they were always answered in a timely matter. Very satisfied and will recommend.

    ...

  • author
    Kristen Dirschel
    May 29, 2021
    Straightforward and easy

    Straightforward and easy. Legal coming to our house was the best.

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  • author
    Jason Skinner
    May 29, 2021
    Quick and easy!

    The whole process was quick and easy and Hank helped guide me through the entire thing. I would highly recommend rocket mortgage to anybody looking for a quick and easy experience. Because

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  • author
    customer
    May 28, 2021
    Troy was extremely knowledgeable

    Troy was extremely knowledgeable, personable and patient with me throughout the entire process.

    ...

  • author
    Jeremy Eirich
    May 28, 2021
    Easy peazy

    This loan process was very simple and easy when compared to more traditional lenders. There was no hassle in the closing of the loan either. Basically a seamless process. Never going anywhere else for a mortgage or loan.

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  • author
    Rob Creighton
    May 28, 2021
    Gary was great to work with and is the…

    Gary was great to work with and is the main reason why I stayed with Rocket.

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  • author
    Holden A
    May 28, 2021
    My VA refinance was quick and smooth

    My VA refinance was quick and smooth. The team I worked with was quick to answer any questions and kept me up to date all along the way. The Quicken app was also very user friendly and helped keep the process running on schedule. I have and will recommend to anyone looking to refinance their home loan.

    ...

  • author
    Brandon Lawrence
    May 27, 2021
    Pleasantly surprised!

    Quick, efficient, and overall a very painless process. There were very few times where I had to wait to talk to anyone, or get a question answered. I'm normally hesitant with the "big box" outfits, but even my realtor was impressed with the ease that everything seemed to happen. Rates were awesome, so good job guys!

    ...

  • author
    Drew Chadwick
    May 27, 2021
    It was a great experience

    It was a great experience! I've had three mortgages in 20 years and this one was the best. Easy to do with the on-line dashboard tool, and always had someone I could call for questions. I also apprecigted that I could actually exchange emails with the underwriter... something that most banks never allow. I had some unique circumstances and non-traditional income sources and it was nice to be able to explain/ show this to the underwriter directly. They were also willing to set up a special 20 year mortgage instead of 30. I highly recommend Rocket/ Quicken!

    ...

  • author
    POLITICAL PUFF
    May 27, 2021
    Warning No one should pay to process a…

    Warning No one should pay to process a home loan application. Ba ware of rocket mortgage they are one of the only mortgage companies that charges their customers a” good faith deposit” that you cannot get back if you cancel your decision to use them as a loan provider. 1. They claim that they get you the best rates but they prey on folks who don’t understand what points are and how points can be used to buy down your interest rate at your expense. I was lucky to have a great agent explain how quickin/rocket got me at 3.1 but charged me over 4.1% , 20k in points. In which their agent never explained the 4.1% in points. I considered this very misleading. Now I withdrew my loan request less then 48hrs after, and I paid a 500$ deposit. And yes I did sign and mistakenly did not fully read the so called deposit agreement which states that after my application started being processed The Deposit may not be refundable.. however the agent never explained either but I did not sign any loan agreement yet no closing docs and they still threatened me saying I cannot get a refund. They have to steal from folks that’s low...

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  • author
    David WIRTHLIN
    Jun 01, 2021
    If your a Veteran find a local mortgage company

    Use a credit union. They canceled my loan after they took the $500. $500 Good Faith. Funny good word choice. I rate poor for poor performance and lack communication skills. As a Military Veteran this strikes a nerve. Rocket mortgage processed my loan incorrectly and am left with delayed responses and only use message board for communication no one once to call back or follow up. The disqualifying issue was brought up from the begging with a live person prior to running my credit and the appraisal can not be used by other banks. I asked for my $500 good faith deposit back and was told they spent it for the appraisal. I asked prior to giving the 500 do I get this back if there are any issues and was told I was pre approved the only thing that would change would be the amount if the house was not worth the amount I thought it was. PMI was added after loan was agreed on. i am currently in a circle of I have to ask a supervisor and get to leave a message. This makes a LIE and mistake all in one. loan number is: 3477955914 Not sure how to reply to the response below but this issue has not been resolved. I will have to check the date but i think its been two weeks? I got the feeling i am going to end up in the phone chain and passed on to the next guy.........

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  • author
    Matt
    May 26, 2021
    Excellent Staff

    All of the employees at Quicken that I dealt with were very patient and thoughtful while handling my mortgage. I am a first time buyer and will definitely be back to Quicken. They made the process very easy!

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  • author
    Charles Rodgers
    May 26, 2021
    My experience was simply awesome and…

    My experience was simply awesome and professional

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  • author
    Nicholas Piotrowski
    May 26, 2021
    Refinance Made Insanely Easy

    Easy, fast, efficient. I got the PMI removed from my mortgage and monthly payment reduced by over $250. Nearly everything was done online at my convenience with electronic signatures. It only required a notary at the very end to close and that was only 3-4 documents. Great company to work with.

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  • author
    Jenny Benson
    May 26, 2021
    This was the easiest process ever!

    This was the easiest process ever. From start to finish, everyone involved was courteous, professional, and extremely helpful. They knew what they were doing and got our refinance processed quickly and without hassle. We would definitely recommend using Rocket Mortgage!

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  • author
    Bill Caplinger
    May 26, 2021
    Rocket Mortgage Delivers!

    From beginning to end the entire Rocket Mortgage team was above and beyond great! Communication on what was needed, when and why it was needed and always kept us updated on progress. Dajana started the process and saw us through to the end. Highly recommended for being professional and prompt.

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  • author
    Michael Davis
    May 26, 2021
    Everyone was very easy to deal with and…

    Everyone was very easy to deal with and responded quickly

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  • author
    Nicole Killian
    May 25, 2021
    Very good communication during the loan…

    Very good communication during the loan process and very helpful with questions.

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  • author
    Melissa Kincke Mills
    May 25, 2021
    Process went so smoothly

    Process went so smoothly. Would definitely recommend. Do not listen to agents that say their loans do not go through, it is a lie. I was on top of all my paper work and I did not even have the slightest hickup. Now if you are not savy with internet forms and uploads this could cause you issues, otherwise this company is the one to beat.

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  • author
    The Pierces
    May 25, 2021
    Overall Rocket was great

    Overall Rocket was great. Not quite as easy as the TV ad seems to say, but OK. The only downside was we seemed to deal with a lot of different agents over the course of the application and closing. We asked to have our names on the closing a certain way, numerous times, and the program would then come up with a different way. Got it done on time.

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  • author
    customer
    May 25, 2021
    Great experience

    Rocket mortgage made what could’ve been an unpleasant experience a very pleasant one. They got me the lowest rate possible with the fastest turnaround time. I have use them for a purchase mortgage and a refinance, both times they were excellent. Highly recommend!

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  • author
    Kenneth Baguinon
    May 22, 2021
    THIS REVIEW IS FOR SAM HAIDAR

    We would rate my experience with Sam a 5/5. Sam was very patient, responsive, and professional from start to finish. As first-time home buyers, we had PLENTY of questions about every little detail. Sam assured us every step of the way and he's someone we needed as we purchase our first home. In addition, we were hesitant on picking an online lender since we live in a very competitive market. Needless to say, we needed someone quick and knowledgeable and Sam performed in every aspect. This whole process was VERY SMOOTH AND EASY and I would recommend Rocket Mortgage for all first-time homebuyers - excellent customer service, low closing costs, and competitive rates <- everything you want on your first purchase.

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  • author
    Nate
    May 21, 2021
    Great Experience, But Room For Improvement

    The customer service was exceptional, but we really struggled with process limitations. Our application documents constantly had errors on them (addresses, dates, etc.), and when we went to address these errors, the Rocket Mortgage team was not able to make updates in the system. We ended up crossing out, correcting, and initialing many different sections on signing day. This all could have been avoided if the process allowed.

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  • author
    Allyshea Puchi-Cortez
    May 21, 2021
    This was the best experience a…

    This was the best experience a financial institution could provide!!! Rocket Mortgage was completely helpful, prompt, and transparent throughout our refinance process. Would 100% recommend them and utilize their services again, if needed. Thanks Rocket Mortgage for making this a great experience!

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  • author
    Trisa Daniels
    May 20, 2021
    Best Lender

    I think Rocket Mortgage will be my ONLY lender for my mortgage and refinancing needs! The lending process is seamless, from the lending specialist to the closing process. Everyone involved is knowledgeable, understanding, and professional.

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  • author
    Eddie Alderete
    May 20, 2021
    The process of getting a refinance loan…

    The process of getting a refinance loan was efficient, timely and friendly. Our funds posted very quickly after closing. The final documents were signed with a notary public in our home, and this was done very well. The only thing that might have been better is to complete the entire process from application to closing in a shorter period of time.

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  • author
    Jackie Gonzales
    May 20, 2021
    Super quick process

    Super quick process. I started with another company in January and by May they were still giving me the runaround. Quicken completed my refinance in about 2 weeks!!

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  • author
    Daryl Cook
    May 20, 2021
    Simple

    Simple, efficient, personable and accurate. Great folks!

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  • author
    Alex Galindo
    May 20, 2021
    Trustworthy and transparent

    With so many options, banks, and lenders it became very overwhelming .reading the reviews we decided to try Rocket Mortgage. We were surprised at how easy our experience went from start to finish.We truly felt everything was explained and transparent.Highly recommend.

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  • author
    Stephanie Clayton
    May 19, 2021
    Overcharged on taxes for 4 months still not resolved

    Drawn out process; poor communication; lack of continuity and honesty about progress in each step. Lack of employee follow through; dishonest responses, blaming local gov't. offices for errors when in fact, Amrock dropped the ball (multiple times). Anyone not experienced with these processes is marginalized and the errors not fixed. For 4 months, home owner has been paying for the neighbors taxes increasing the payments by $300 each month. No action has been taken to correct this despite multiple attempts (email and phone calls) made to rectify. Company makes promises then does not follow through. Multiple employees so that there is no continuity of service. States Attorney General needs to get involved. Anyone rating this company and it's processes over a 2 is probably experienced and probably is not in the same situation as so many are: first time home buyers are not experienced- they need help and honesty/integrity from this company and they simply do not get it. Not to mention the hundreds of dollars scammed through incorrect tax payments.

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  • author
    Cynthia Lowe
    May 19, 2021
    No complaints

    I have no complaints. Everyone that I encounter was very professional and the process was very quickly. Thank you all for an outstanding job. Roy and Cynthia Lowe

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  • author
    David
    May 18, 2021
    Got pre approved spent $815 had the…

    Got pre approved spent $815 had the house inspected $450 and $150 on pest control..put insurance on the property and my vehicle in a package deal had mail going to the house and everything. I live in California and buying in Texas Then they called me and said I was not approved!!! So I lost money time and effort.. If I was you don’t go through Rocket Mortgage waste of time and money

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  • author
    Amber Tegeler
    May 18, 2021
    Easy Stress-Free Refinance

    Refinancing with Rocket Mortgage was one of the best decisions we have ever made. Our loan officer, Gregory P, listened to what we needed and helped to find the best terms to fit our needs. The Rocket app and website made it a breeze to submit documentation. Everyone that we spoke to at Rocket Mortgage and the title company, Amrock, was very polite, knowledgeable, and helpful. It took 30 days from submitting our application to close our loan. This was the most stress-free process we have ever had.

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  • author
    customer
    May 18, 2021
    I had a great experience with my home…

    I had a great experience with my home loan process. The agents were very patient and informative. And the process was not long.

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  • author
    Dave Seales
    May 18, 2021
    No longer a customer-centric, reputable company..STEER CLEAR!

    ...especially of Kyle Kruso. After 5 previous successful mortgages with quicken/rocket, I will never do business with quicken/rocket or their affiliates due to Kruso's shady, unscrupulous, and misleading business practices. Do not recommend.

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  • author
    Sandy W
    May 17, 2021
    Super simple

    Super simple. They were knowledgeable and walked me through each step quickly. This is my second time working with Rocket Mortgage and I won't hesitate to do it again in the future.

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  • author
    Mark Alan Calmes
    May 17, 2021
    Will never use Rocket again or recommend them

    Having our current mortgage with Rocket Mortgage, we chose to use them for a refi to do some remodeling. The entire process was a nightmare from beginning to end. The level of incompetence (communication, follow-through) was about as bad as anyone could imagine, and their process and procedures were designed for problems. After they lost our first appraisal, we had to wait weeks to get a second, and then at closing, the name was misspelled.

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  • author
    Lajuane Woodard
    May 15, 2021
    I knew Rocket Mortgage was the right choice…

    This experience was great for my parents. Everyone involved took their time with them and explained the process. It was also easy for me to assist with the parts my parents couldn't complete. Rocket Mortgage is the example of what the customer experience is supposed to look and feel like. Thank you.☺️

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  • author
    Celia S Ledbetter
    May 14, 2021
    Seamless Experience

    It was a seamless experience from beginning to end and we were very pleased with the process and speed of closing. Great communication to keep us updated through each aspect of our closing. Well done!

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  • author
    Erik Miller
    May 14, 2021
    We LOVE Rocket Mortgage

    Working with Rocket was, as always, easy and hassle free. What they offer and what they advertise is exactly what they deliver. No hidden fees, no complicated processes, just easy step by step guided refinancing. Add in friendly and professional associates, customer service that exceeds expectations, no reselling my loan every 4 months and that is why we ONLY finance with Rocket Mortgage!!!

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  • author
    K Bradley
    May 13, 2021
    The entire process was smooth

    The entire process was smooth, easy to understand and the communication was great.

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  • author
    Kathy Pruiett
    May 13, 2021
    Rocket Mortgage team is the best

    Rocket Mortgage team is the best. Wonderful easy experience. Everything was so easy. Thanks Rocket mortgage for all your help and understanding. Kathy & Wendell

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  • author
    Richard Given
    May 13, 2021
    This was a very easy process with very…

    This was a very easy process with very knowledgeable staff! 2nd time around with Rocket Mortgage. They beat out my Financial Institution by quite a bit!

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  • author
    Akeam
    May 12, 2021
    I absolutely loved working with Johnny…

    I absolutely loved working with Johnny at Rocket Mortgage. I have to be honest, my first encounter was with a gentleman who was not very helpful in my search for a home loan. He was not courteous and did not communicate my process. I really appreciated the way Johnny helped me understand my options and guide me down a path that ultimately got me and my son into a beautiful home. The closing team was also great to work with. I had also shopped around other lenders, but they have no comparison to the system over at Rocket Mortgage.

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  • author
    CG
    May 12, 2021
    Very prompt

    Very prompt. Very professional.

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